Privacy Policy and Notice
Last Updated: January 27, 2022
Introduction
This Privacy Policy explains how information about you is collected, used and disclosed by GoParrot, Inc. ("GoParrot" or "we"). This Privacy Policy applies to information we collect when you use our services (collectively, the "Services") or when you otherwise interact with us via a social media messenger.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By using the Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to the Privacy Policy.
The Privacy Policy is a part of the Terms of Service and is incorporated therein by reference.
Updates or amendments to the Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Your continued use of the Services, following the notification of such amendments, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
Collection of Information
Information You Provide to Us
We collect information (including personal information) you provide directly to us. For example, we collect information when you participate in any interactive features of the Services, fill out a form or survey, participate in promotions or loyalty programs, make a purchase, communicate with us via third party social media sites, request customer support, input payment details into a payment gateway or otherwise communicate with us. We may also collect the feedback, suggestions, complaints and reports that you send to us. The types of information we may collect include your full name, email address, chat history, postal address, location, phone number, fax number, payment information, dietary preferences, purchase and order information and any other information you choose to provide.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, your IP address, your Facebook bot id and login, and the page you visited before navigating to our Services.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. For more details, please see "Your Choices" below.
• Information Collected by Cookies: We and our service providers use various technologies to collect information, including cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. For more information about cookies, and how to disable them, please see "Cookies and other technologies" and "Your Choices" below.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. When you log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, birthday, education, workplace and friends lists, as well as any other information you made publicly available on such account or agreed to share with us, in accordance with the authorization procedures determined by such social media site. At all times, we will abide by the terms, conditions and restrictions of the social media site.
For the avoidance of doubt, if we combine personal information with non-personal information, the combined information will be treated as personal information as long as it remains combined.
How We Use Your Personal Data
Information you provide to us. We use information you provide to us in order to respond to your requests and provide you services. These include creating and securing your account, facilitating your orders, completing transactions, offering you support, presenting special offers and allowing you to participate in promotions and programs. More specifically your personal information serves the following purposes:
• Registration in the webstore: for signing you up we collect contact details such as full name, phone number, email etc. This data is used to communicate order status, send verifications SMS and emails, for marketing purposes such as marketing campaigns and for loyalty programs.
• Transactional data: This information includes your contact details and your orders’ content. It is used to transfer order information and is necessary to complete your transactions.
• Information we collect automatically. We use this information in order to analyze the use of our services, identify popular trends and provide a better user experience. Most commonly we use your information to:
• Generate analytics: We use information collected from your device and browser for internal analytics. This information provides us with insights about how we can improve our services and the content relevancy.
• Secure your account with us.
For more information regarding how we use information collected automatically see also “Cookies and other technologies” below.
Privacy Notice for California Residents (CCPA Notice)
In this Privacy Policy we detail: the categories and sources for the personal information that GoParrot collects about you; GoParrot’s business purpose for collecting that personal information; the categories of third parties with whom we share that personal information; our practices regarding the sharing of your personal information with a third party for a business purpose.
We collect the following categories of personal information as defined under the California Consumer Privacy Act (CCPA): identifiers, such as a real name, alias, postal address, online identifiers including Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. We collect this from users of our Service, which we provide as a service provider to our customer businesses. We also collect records of purchases placed with a given restaurant or chain.
We share your information with clients and partners as necessary to provide our services. The categories of parties we share your information are: our client restaurants and chains; point of sale service providers and partners such as gateway and transaction solution providers; our delivery partners; marketing and advertising sub-contractors.
We do not sell your personal information.
Cookies and other technologies
We use cookies and other technologies or methods of web and mobile analysis to gather, store, and track certain information related with your access to and activity through the Services, including when you visit our website.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and may be used for various different purposes. These purposes include, among other things, allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and the Services quicker, easier and smoother.
We may use the following types of cookies:
• Session Cookies which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed.
• Persistent Cookies which are saved on your device for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to identify who you are for repeated visits (for instance, to allow us to store your preferences for the next sign-in).
• Third-Party Cookies which are set by other online services that run content on the page you view on your browser (for example, by third party advertising companies who monitor and analyze our website access).
Use of Information
We use information about you for various purposes, including to:
• Provide, maintain and improve our Services;
• Process the transactions and report sales to third party restaurants, send you related information, including confirmations and invoices, and to bill the restaurants;
• Send you technical notices, updates, security alerts and support and administrative messages;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by GoParrot, third party service providers and others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage and activities in connection with our Services;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of GoParrot and others;
• Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
• Facilitate promotions and loyalty programs and process and deliver rewards;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and
• Carry out any other purpose for which the information was collected. Sharing of Information We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We may share information about you as follows or as otherwise described in this Privacy Policy:
• With vendors, consultants and other service providers (including restaurants) who need access to such information (including your full name, location, and order information) to carry out work on our behalf (for example, storing or processing information on our behalf [e.g. cloud computing service providers]; performing research, technical diagnostics, personalization and analytics; or otherwise assist us with our business operations);
• With third parties for their own services and marketing purposes, in accordance with our marketing policy (see below under "Marketing");
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of GoParrot or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• Between and among GoParrot and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership or in anticipation of a transaction leading to a change in control of our corporation or an asset purchase; and
• With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you
Third party collection of information
Our Privacy Policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via the Services (e.g. by clicking on a link to any other website or location) or via other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.
You acknowledge that we are not responsible for the products, services, or descriptions of products or services that you receive from third party sites or to the content or privacy practices of those sites, and that this Privacy Policy does not apply to any such third party products and services. You are knowingly and voluntarily assuming all risks of using third party sites to purchase products and services. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
Advertising and Analytics Services Provided by Others We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by GoParrot and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt-out, please contact us at [email protected].
Security
GoParrot takes great care in implementing and maintaining the security of the Services and safeguarding information which relates to you. GoParrot employs industry standard procedures and policies to ensure the safety of your information and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard such information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
If you believe that your privacy was not treated in accordance with our Privacy Policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, it will be advisable to contact us directly at [email protected].
For how long we retain the information we collect
We retain the information we collect from you for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements (unless we are instructed otherwise). We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Your Privacy Rights
Certain jurisdictions provide users with certain statutory rights to your personal information. Subject to exemptions provided by law, and with proper identification, you may have the right to certain actions to your information such as:
• Right to verify your information (to access, delete, change or update any personal information relating to you. For example, if you believe that your personal information is incorrect, you may ask to have it corrected or deleted);
• Right to see what personal information about you we have;
• Right to request that we erase information about you (subject to any other legal obligation that may require us to keep the information);
• Right to restrict GoParrot from processing information pertaining to you (for example, you may request that we will stop using or sharing your personal information with third parties); and
• Right to export information in a portable format;
• If you are a California resident you also entitled under the California Consumer Privacy Act of 2018 (CCPA) to the “Right to Non-Discrimination”. This means that GoParrot will not discriminate against you for exercising your rights to know what information it holds about you or to delete such information. Therefore, exercising your rights will not affect prices presented to you, your benefits or the level of service you receive from us;
• Right to empower an agent to submit requests on your behalf.
If you wish to exercise any of these rights, contact us at: [email protected] or through the chat on our website: https://www.goparrot.ai/, or via our phone number +1 877-774-2049. When handling your request, we will ask for additional information to confirm your identity (which may include personal information). However, please note that if you choose not to allow us to process your personal information, we may be prevented from providing our Services (among other things, regarding transactions you attempt to complete).
If you wish to raise a complaint on how we have handled your personal information, please contact us directly at [email protected].
If you are not satisfied with our response or believe we are collecting or processing your personal information not in accordance with the laws, you can complain to the applicable data protection authority.
California law permits residents of California to request certain details about how their information is collected, used, processed, or shared with third parties for, among other things, direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected]. Under the law, a business must either provide this information or permit California residents to opt-in to, or opt-out of, this type of sharing (i.e. "Do Not Share My Personal Information"). GoParrot qualifies for this alternative option. To opt-out of having information about you shared with third parties for direct marketing purposes (or other applicable purposes), please contact us at [email protected].
Transfer of Information to the U.S. and Other Countries
GoParrot is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
Minors
The Services are not designated to individuals under the age of 16. If you are under 16 years old, you should not use the Services, nor provide any personal information to us.
We reserve the right to access and verify any personal information collected from you by us. In the event that we become aware that an individual under the age of 16 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, it will be advisable to contact us at [email protected].
Marketing
We may use your personal information, such as your full name, email address, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our Services.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending us a blank message with the word "remove" to [email protected].
Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
Corporate transaction
We may share information that relates to you, including personal information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale) of GoParrot. In this event, the acquiring company will assume the rights and obligations as described in this Privacy Policy.
Your Choices
Location Information
When using our Services through your social media account, you will be asked to provide your location or address. We currently require your location information in order to use our Services, so if you do not consent to this collection, you cannot use our Services.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Promotional Communications
You may opt-out of receiving promotional emails or text messages from GoParrot by following the instructions in those emails or text messages or by emailing [email protected]. If you opt-out, we may still send you non-promotional communications, such as those about your use of our Services.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected].
The details of GoParrot are as follows:
GoParrot, Inc.
50 West 17th Street, 2nd Floor
New York, NY 10011
United States